Contract of stay Retreat & Glamping

TERRE DI SACRA RETREAT & GLAMPING

CONTRACT OF STAY

Owned by S.A.C.R.A. S.p.A.
Operational head office: Strada Litoranea 17, Capalbio
I.V.A & Fiscal Code: 06199470151

TITLE I – Preliminary Provisions

1. Ownership and Purpose – 1. Terre di Sacra Retreat & Glamping is owned by the company S.A.C.R.A. S.p.a., with operational headquarters in Capalbio, Strada Litoranea 17, 58011 Grosseto. I.V.A & Fiscal Code 06199470151, hereinafter referred to as “Retreat Terre di Sacra.”2. Retreat Terre di Sacra provides services to its clients as defined in Article 29 of the Tuscany Regional Law of March 23, 2000, No. 42 and subsequent amendments, and implemented by Articles 21–34 of the Regional Presidential Decree of April 23, 2001, No. 18/r and subsequent amendments.

TITLE II – Procedures

CHAPTER I – Service Provision

SECTION I – Eligible guests

2. Admissions – 1. The Retreat service is provided exclusively to groups consisting of a minimum of 1 and a maximum of 6 members, unless otherwise agreed in the case of larger groups. 2. Service is not available to tour groups or similar collectives, unless specifically authorized. 3. Guests under the age of 18 who are not part of a family unit or not hosted by registered clients are restricted to a designated area within the hospitality facility.
3. Guests – 1. Clients are allowed to receive guests within the accommodation facility. 2.Guest access is permitted only during the Reception Office’s opening hours and upon payment of the applicable fee. 3. Guests who are minors are not allowed unless accompanied by an adult, who is fully responsible for supervising their behavior throughout their stay at the facility and is legally liable, including under Article 2048 of the Italian Civil Code, to both Retreat Terre di Sacra and third parties.

SECTION II – Bookings and Length of Stay Limits

4. Booking Limits – 1. Bookings for stays are not permitted for periods shorter than 5 nights, except in the case of specific special offers available online. 2. Stays may begin on any day of the week except Saturday, unless otherwise agreed. Bookings, including those made in person upon arrival, constitute a free contract between the parties. Management reserves the right to refuse service to individuals who have previously violated this contract of stay or that of previous years and/or have breached legal regulations, particularly those concerning hospitality and public establishments. Any increase in the number of guests staying in a unit must be requested in advance to Management and authorized in writing. In the event of removal from the premises, this must occur within six hours of notification by Management and does not exempt the removed party from paying all amounts due for the stay and any related services.
5. Booking Fees – 1. Bookings incur a non-refundable fee of €100.00, considered a processing and administrative cost included in the quoted rate, pursuant to Article 1385 of the Italian Civil Code. For group bookings of more than 8 people, cancellations made up to 90 days before the arrival date will incur a 10% cancellation fee.
6. Deposit for Stay – 1. Within five days of the booking request date, a period that may be shortened at Management’s discretion and upon request, a deposit equal to 50% of the total cost of the stay (including occupancy) must be paid. For bookings of fewer than five nights (1–4 nights), the full amount must be paid within the same timeframe, unless otherwise agreed (agreements made via email form an integral part of the contract). 2. The balance must be paid: at the time of booking for “non-refundable” rates; 30 days before arrival for “flexi standard” rates; 14 days before arrival for “flexi” rates. Failure to comply may result in the loss of the reservation. 3. If the booking is made at the start of the stay or within the deadlines set by the rate policy, the full amount must be paid upon confirmation. The same rules apply to group bookings, with the following payment schedule: 50% upon confirmation of accommodation and services; 40% thirty days prior to group arrival; 10% with final adjustments upon departure.
7. Right of Withdrawal – 1. The client may cancel the reservation at any time by providing written notice to Retreat Terre di Sacra. 2. Cancellation will result in the retention by Retreat Terre di Sacra of the amount paid, according to the following schedule: a) €100.00 of the amount paid, if the cancellation occurs between the booking date and the 90th day prior to the start of the stay; b) 50% of the total amount due for the entire stay, if the cancellation occurs between the 89th and 29th day prior to the start of the stay; c) 100% of the total amount due for the entire stay, if the cancellation occurs after the deadline indicated in point b). No refunds of any kind are granted for cancellations other than those specified under points a) and b). In the case of bookings under special rates such as “non-refundable,” “flexi standard,” and “flexi,” the refund policy will follow the terms of those specific rates.
   If the client anticipates the possibility of unforeseen circumstances, we recommend purchasing travel cancellation insurance. For group bookings, the following conditions apply: cancellation up to 90 days before the arrival date: a penalty of 10% of the total stay amount will be applied;Cancellation from 89 to 29 days before the arrival date: a penalty of 50% will be applied; Cancellation from 29 to 8 days before the arrival date: a penalty of 90% will be applied; Cancellation from the 7th day up to and including the day of arrival (including no-shows): a penalty of 100% of the total amount for the stay, including booked services, will be applied.
8. Length of Stay –  1. The reservation is binding; once the stay has begun, the client is required to pay the full amount, even if they choose to forgo part of it. 2. In the case of early departure, the rate charged for the remaining period will be equal to the total cost of the stay. Any extension of the stay must be expressly authorized by the Booking Office.
9. Transfer of Reservation – 1.The reservation is personal and not transferable by the client to a third party for any reason, cause, or title.
10. Name Change – 1. A name change on the reservation and/or a change of guest during the stay incurs a fee of €25.00 per person.
11. Exclusions – 1. Retreat Terre di Sacra does not enter into annual contracts.
12. Price Adjustments – 1. By March 1st of each year, Retreat Terre di Sacra reserves the unquestionable right to adjust service prices based on a 100% variation of the ISTAT index for households of workers and employees from the previous year and/or changes in tax burden and/or any other economic factor that significantly affects business costs. 2. Price adjustments will also apply to reservations already made as of the date of the update, without prejudice to the client’s right to withdraw from the contract as a result of the price change, without incurring any cost and/or penalty.

CHAPTER II – Check-in

13. Arrival and Check-in – 1. Guest reception and check-in procedures at the Reception Desk are permitted only during the hours posted at the entrance of the accommodation facility. 2. At the time of check-in, the client and their guests must provide their personal details to Retreat Terre di Sacra. In the event of subsequent changes regarding any of the guests, the client agrees to notify Retreat Terre di Sacra in writing on the same day. For group bookings, the guest list — including full name, date and place of birth, ID or Passport number, date of issue and expiry, and address of residence — may be submitted in advance to facilitate registration.
14. Accommodation Delivery – 1. Accommodations will be made available starting from 5:30 PM on the day of arrival, unless otherwise agreed.
15. Accommodation Assignment – 1. The assignment of accommodations is based on the type of lodging booked. Guests may request a specific unit by paying a supplement equal to 15% of the total reservation amount.

CHAPTER III – Check-out

16. Departure – 1. Clients must vacate the accommodation facility by 10:30 AM on the day of departure. 2. Releasing the accommodation after this time, even if on the same day, will result in a charge equivalent to an additional day’s stay at the Retreat.
17. Payment – 1. Payment for the stay, if not prepaid, as well as for any additional services not requiring immediate payment, is permitted only during Reception opening hours. 2. Such payments must be settled by the last day of the stay, unless advance payment is requested by Management at its sole discretion. 3. Clients are required to show proof of payment to the staff responsible for exit verification.
18. Security Deposit – 1. Upon arrival, a security deposit of €150.00 is required via credit card pre-authorization (special terms apply to groups of more than 15 people). The deposit is non-interest-bearing and will be automatically released within 72 hours after departure. Guests are responsible for cleaning the kitchen (dishes, glasses, and various utensils) and for disposing of garbage at the designated collection points. If the kitchen is not cleaned and/or garbage not properly disposed of, a charge of €100.00 will be applied for each service. 2. Retreat Terre di Sacra reserves the right to claim compensation for any additional damages.
    Within 24 hours after departure, any minibar consumption will be charged, and the receipt will be sent to the email address provided at the time of booking.
19. Cancellation by the Retreat – 1. In the event of cancellation by Retreat Terre di Sacra, an alternative accommodation of equal value will be offered, or any amount already paid will be refunded.

TITLE III – Responsibility

20. Responsibility of the Client and/or Guests – 1. Clients and/or their guests are personally liable to Retreat Terre di Sacra and/or third parties for any damage to persons and/or property, whether direct or indirect, caused in any way by conduct in violation of the provisions of this contract and/or other applicable regulations, as well as the Terre di Sacra Retreat Regulations attached hereto. 2. Violation of the prohibitions set forth in Art. 1, paragraph 1 of the attached Terre di Sacra Retreat Regulations shall result in a penalty payable to Retreat Terre di Sacra for each violation. Violation of the obligations set forth in Art. 13, paragraph 1 of the attached Regulations shall result in a penalty of €150.00 for each violation. Retreat Terre di Sacra reserves the right to claim compensation for any additional damages.
21. Liability of Terre di Sacra Retreat & Glamping – 1. The facility accepts no liability, either with respect to accommodation rates or compensation for damages, in the event of temporary disruptions to electricity, water supply, or technical system failures. It is not liable for theft of objects or money occurring within the premises or its appurtenances; nor for accidents caused by natural events such as wind, rain, and similar conditions; falling branches, pinecones, or other vegetation, whether or not related to weather events; or the presence of any type of wild animal within the premises of the facility, as such animals are naturally found in a Mediterranean shrub and are part of its ecosystem. The facility is also not liable for accidents caused by guests or their equipment or vehicles, including under Articles 1783 et seq. of the Italian Civil Code. Furthermore, the facility disclaims all responsibility for any damage to property or persons occurring during the transport of luggage via golf cart or any other vehicle used within the facility, especially if due to improper placement of luggage or objects by guests. By signing this contract, the client expressly accepts this clause.
22. Termination and Express Termination Clause – 1. Violation of Art. 2, paragraphs 1, 2, and 5, and Art. 6, paragraph 1 of the attached Terre di Sacra Retreat Regulations will result in immediate termination of this stay contract pursuant to Art. 1456 of the Italian Civil Code. In such cases, the client and their guests are required to vacate the accommodation facility within six hours of receiving the termination notice. Additionally, they shall be liable to pay, as a penalty, the full amount of the originally booked stay, even if only partially used. Retreat Terre di Sacra shall be entitled to retain the security deposit until all outstanding claims are settled, and to seek compensation for any further damages. 2. A delay in arrival beyond 12:00 PM on the day following the scheduled check-in date, or failure to give notice within the timeframe specified in Art. 13, paragraph 2 of this contract, will likewise result in immediate termination, with Retreat Terre di Sacra entitled to claim compensation for damages.

TITLE IV – Final provisions

23. Variations – 1. Any changes to the provision of Retreat services that do not conflict with the terms of this contract will be made public by means of a notice posted on the designated bulletin board located at the entrance of the facility. 2. Any exceptions authorized for an individual client will be communicated in writing and must be shown upon request to the facility staff. Such exceptions do not constitute a precedent or right for third parties and may not be assigned or transferred to others for any reason.
24. Disputes and Jurisdiction – 1. This contract is governed by Italian law. For any matters relating to its interpretation or not expressly covered herein, reference shall be made to applicable legal provisions and, in their absence, to local customs and practices. For any disputes arising from the application or interpretation of this contract, the Court of Grosseto shall have exclusive and binding jurisdiction, except as otherwise provided under Article 1469-bis of the Italian Civil Code and Legislative Decree 206/2005.
25. Contract Assignment – 1. This contract, along with the rights and obligations arising from it, may be automatically transferred without the need for client consent in the event of mergers, acquisitions, or transfers of the company or business unit specifically related to Retreat Terre di Sacra. 2. Retreat Terre di Sacra does not accept any assignment of this contract by the client to third parties.
26. By paying the deposit, the client agrees to the present contract and declares to have reviewed Annex A “Terre di Sacra Retreat Regulations,” accepting all provisions therein without reservation or objection for any reason, cause, or grounds.
27. Closing Clauses – 1. Any tolerance by Retreat Terre di Sacra regarding client and/or guest conduct that violates the terms of this contract shall not be construed as a waiver of the related rights arising from these clauses. 2. Should any clause of this contract, for any reason, be found to conflict with mandatory legal provisions, that clause shall be considered void without affecting the validity of the remaining provisions. 3. This contract constitutes the full and final expression of all agreements between the parties and fully governs their respective rights and obligations concerning its subject matter. Any previous written or verbal agreements, whether between the parties or involving third parties, are hereby null and void with respect to this contract. 4. Any modification to the terms and conditions of this contract must be made in writing, under penalty of nullity.
    
    
    

Annex A – Terre di Sacra Retreat Regulations is attached

The following clauses are also expressly approved, pursuant to Articles 1341 and 1342 of the Italian Civil Code, with the contracting parties acknowledging that they have been the subject of discussion, negotiation, and careful consideration:
Art. 8 (Right of Withdrawal);
Art. 22 (Liability of the Retreat);
Art. 23 (Termination and Express Termination Clause);
Art. 25 (Disputes and Jurisdiction).

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Annex A

TERRE DI SACRA RETREAT REGULATIONS

Owned by S.A.C.R.A. S.p.A. with operational headquarters in Strada Litoranea 17, Capalbio. I.V.A & Fiscal Code: 06199470151

TITLE I – Rules of Conduct for Clients and Their Guests

1. Respect for Vegetation – 1. It is strictly forbidden to alter in any way or by any means the existing vegetation within the facility, including hanging hammocks and/or clotheslines, sheets, or reed mats between plants or elsewhere. 2. In case of violation of the above, staff are authorized to immediately and without notice remove any items improperly attached to trees. In the event of vegetation being cut or removed, and without prejudice to the right to claim damages or apply other legal remedies, the responsible party will be removed from the Retreat, without affecting the enforcement of the liability provisions set forth in Article 21, paragraph 2 of the Contract of Stay.
2. Lighting Fires – 1. It is strictly forbidden to light open fires anywhere on the grounds of the accommodation facility and its surrounding areas. 2. More restrictive regulations set forth by public authorities responsible for environmental protection and heritage preservation shall apply. 3. The use of barbecues and gas stoves is prohibited. Therefore, lighting charcoal or wood fires or stoves is not permitted anywhere, including on the beach. Violation of this rule constitutes a criminal offense and will be reported to the relevant authorities in accordance with the law. It is strictly forbidden to tamper with or misuse firefighting equipment such as shovels, hydrants, or extinguishers for purposes other than those for which they are intended. Guests are strongly advised to carefully extinguish matches and cigarettes. Any breach of these rules—constituting a serious risk to persons and/or property—will result in immediate removal from the Retreat and enforcement of the provisions of the Stay Contract under Article 23, paragraph 1.
3. Waste Disposal – 1. It is strictly forbidden to dispose of waste outside of the designated containers provided by staff, in compliance with current waste sorting regulations. 2. Washing vehicles is prohibited within the Retreat and/or in the Retreat Terre di Sacra parking area.
4. Water Usage – 1. Guests are expected to exercise the highest level of civic responsibility by avoiding waste, improper use, or leaving taps running.
5. Use of Cables and Electrical Equipment – 1. It is strictly forbidden to obstruct roads and pathways within the facility with cables and/or any other devices used to draw electrical power; it is also forbidden to attach such devices to the surrounding vegetation. 2. Staff are expressly authorized to immediately and without notice disconnect any cables and/or devices installed in violation of the above. This also applies to electrical connections that do not comply with current regulations. 3. It is forbidden to raise or otherwise use antennas, satellite dishes, or any other equipment intended to receive radio or television signals. The standard power supply is 220 volts, 3 amps. For safety and fire prevention reasons, it is prohibited to lay cables across roads or attach them to vegetation. By signing the Stay Contract, the client expressly authorizes the staff to disconnect, without notice, any cables that do not comply with these rules or that use non-CEE-compliant joints or plugs.
6. Use of Sound Devices – 1. The use of musical instruments or any other device suitable for sound diffusion is strictly prohibited during quiet hours and from 11:00 PM to 7:30 AM. This includes, but is not limited to, TVs, radios, musical instruments, computers, and magnetic or digital media players unless used with appropriate headphones.
7. Respect for Rest and Conduct Rules – 1. Any behavior that disturbs the public peace within the facility or its surrounding areas, including the beach, is strictly prohibited. 2. During designated quiet hours, it is forbidden to set up or dismantle retreat equipment, speak in loud voices, or use mechanical devices. The use of the static playground is always permitted. Management may, at its sole discretion, authorize exceptions for entertainment activities. 3. Nudity and topless behavior are strictly prohibited within the facility. Nudity is also forbidden for children in commercial, dining, and bar areas.
8. Pets – 1. The presence of dogs or other animals is permitted in accordance with Annex B, titled “Dog Regulations.” If allowed, dogs must be kept on a leash at all times and may only transit through designated areas and pathways without causing disturbance. Owners are held responsible for any damage their animals may cause.
9. Alteration of the Premises – 1. It is strictly forbidden to alter in any way the condition of the assigned accommodation, unless such action is justified by particularly adverse weather conditions that pose a risk to the safety of persons and/or property. In such cases, the client is required to immediately restore the premises to their original condition once the adverse conditions have ceased, entirely at their own expense and responsibility.
10. Playground – 1. Children over the age of 12 are not permitted to use the playground. 2. Access to the playground is allowed only for children accompanied by adults, who are legally responsible for them both toward Retreat Terre di Sacra and toward third parties.

TITLE II – Access and Use of Vehicles Within the Property

10. Cars – 1. The use of cars is permitted only within the designated parking area of the Retreat.
11. Bicycles – 1. Both traditional and electric bicycles may be used within the facility, provided they are parked in the designated areas and ridden at a moderate speed.
12. Restrictions – 1. Access to the accommodation facility is not permitted with motor vehicles of any engine size or with electric-powered vehicles. 2. Bicycles are not allowed inside the playground area.
13. Traffic Within the Property – 1. A speed limit of 4 km/h is established for circulation within the Retreat. 2. Staff are authorized to confiscate the bicycle of any minor who exceeds the speed limit or rides in a manner that endangers others. The bicycle will be returned to the adult responsible for the minor. If the violation is committed by an adult, a written warning will be issued; in case of repeated behavior, the individual will be prohibited from using the vehicle within the property.
14. Parking – 1. The accommodation facility has designated parking areas located in adjacent zones. 2. It is strictly forbidden to obstruct emergency exits with any vehicle; violations will result in forced removal. If the obstruction is repeated a third time by the same vehicle, it will be confiscated and returned to its rightful owner at the end of the stay. 3. The parking areas are separate from the Retreat and are not supervised. 4. One parking space is provided for each accommodation.

TITLE III – Emergency Management

15. In Case of Fire – 1. The facility is equipped with dedicated alarm systems. In the event of a fire, guests must promptly and calmly proceed to the designated “temporary assembly points” indicated by specific signage, where they will await the emergency team that will escort them to the main assembly point located at the entrance of the accommodation facility.
16. In Case of Other Emergencies – 1. For medical emergencies, severe natural events, public safety issues, or maritime incidents, guests should contact the Retreat Terre di Sacra staff if available, or refer to the QR code displayed in their accommodation or at the entrance of the Retreat, which provides all relevant emergency contact numbers.

For any matters not expressly indicated and/or described herein, reference is made to the applicable laws and regulations in force.